Any cancellation of an order will result in the loss of your deposit.
Final payment must be received before shipment is sent. When paying with a check, the order will not be sent until the check has cleared the bank.
Shipping cost is determined before shipping order. Shipping cost ranges from 15% to 30% of order total. We will ship with the most cost-effective freight company we can find. Shipping is paid by the buyer and is always sent palletized. We do not ship in boxes. If lift gate service is required for delivery, the buyer is responsible for additional charges.
Please allow 4-6 weeks for orders to be received. The delivery time may vary for very large orders. We do not ship to residential addresses or P.O. Boxes.
Shipping is complimentary in some regions of the state of Texas. Please ask for additional information.
If any item from your order is damaged in transit, please notify us as soon as possible so we can give you credit for the damaged item. We will require pictures of the damaged item to process a refund. If we are not notified of the damaged product within five business days from the date it was received, we will not credit your account. We do not offer credits for items getting scratched in transit.
Due to fluctuation in the cost of metal, prices are subject to change without notice. Prices will not change on orders already submitted.
Our product is handmade rustic hardware. For that reason, items are imperfect and never identical. Items may vary from piece to piece in size and color.
By signing this policy, you agree to all terms & conditions.